Celebrating Telecommunicators Series: Collaborating Across Federal, State, Local, Tribal, and Territorial Agencies

The National 911 Program joins CISA in celebrating National Public Safety Telecommunicators Week (NPSTW) and Emergency Communications Month. During this time and throughout the year, we acknowledge the hard work and dedication of our nation’s 911 telecommunicators.

Across the nation, federal, state, local, tribal, and territorial (FSLTT) agencies are updating 911 systems to digital or Internet Protocol (IP)-based systems, known as Next Generation 911 (NG911) systems. NG911 enables a dynamic and resilient means of sharing information between citizens and public safety agencies across all disciplines. It is critical that FSLTT agencies collaborate in the transition to NG911 to smooth interconnection and enhance efficiency.

To help FSLTT agencies in the transition to NG911, the Emergency Communications Preparedness Center (ECPC) released the Considerations For Establishing Agreements For NG911documentto assist agencies in developing memoranda of understanding/agreement (MOU/A) to interconnect NG911 systems. Paired with the ECPC’s MOU/A Template for NG911, the document provides sample language and highlights considerations for establishing agreements for NG911, such as defining roles and responsibilities, resources and services, cybersecurity, and technical requirements.

CISA and the National 911 Program, co-chairs of the ECPC, are honored to recognize public safety telecommunicators and their continued public service, commitment, and dedication to excellence. Our mission is to work together with our FSLTT partners to facilitate NG911 transition and ensure the operability, interoperability, and resiliency of our nation’s emergency communications system.

For more information on the ECPC, please visit the ECPC Webpage or email ecpc@cisa.gov. For additional resources to support the 911 community, visit CISA.gov, SAFECOM.gov, and 911.gov.

We also encourage you to follow CISA throughout the month as CISA celebrates Emergency Communications Month. You can follow us on Twitter, Facebook, Instagram and LinkedIn.