NCSWIC Planning Training, and Exercise Committee releases the Human Factors Resource Guide

The National Council of Statewide Interoperability Coordinators (NCSWIC) Planning, Training, and Exercise (PTE) Committee is pleased to announce the publication of the Human Factors Resource Guide. The Human Factors Resource Guide is a curated list of resources that includes both live support and self-guided tools to support telecommunicators mental health. 
Telecommunicators are the emergency call takers that respond to a wide array of routine and traumatic calls daily. With the implementation of new technologies, such as Next Generation 911 (NG911), that enable callers to exchange multimedia messages with Emergency Communications Centers we understand that this has the potential to induce additional stress and vicarious trauma on the telecommunicator.  

Therefore, this guide provides an important first step for telecommunicators and their agencies to promote mental health and resiliency in the workplace.

The Human Factors Resource Guide (.pdf, 121.09 KB) can be accessed on this blog or on the Training and Exercises page under the "Guides" section.  To learn more about the PTE Committee’s work, visit Training and Exercises page or email NCSWICgovernance@cisa.dhs.gov.