Real World Case Studies
Lessons learned from 911 colleagues
The Cyber Incident Response Case Studies for Emergency Communications Centers (ECCs)/Public Safety Answering Points (PSAPs) Suite highlights best practices from ECCs and PSAPs responding to real-world cyber incidents. The documents provide actionable tips to help ECCs and PSAPs prepare for and respond to cyber incidents.
- Cyber Incident Response to PSAPs: A State’s Perspective(.pdf, 259.7 KB)
(SAFECOM/National Council of Statewide Interoperability Coordinators (NCSWIC)) Provides insight to state-level responses to a cyber incident at a PSAP and shares their lessons learned from these responses. - Malware Attacks: Lessons Learned from an ECC (.pdf, 286.6 KB)
(SAFECOM/NCSWIC) Highlights the experience of a local ECC with a malware attack, which impacted their computer-aided dispatch (CAD) system, and lessons learned from this event. - Telephony Denial of Service (TDoS) Attacks: Lessons Learned from a PSAP (.pdf, 257.2 KB)
(SAFECOM/NCSWIC) Highlights a local PSAP’s experience with a multi-year TDoS attack and the actions they took to protect their center.
Additional Cybersecurity Resources for ECCs
For more information and resources visit Transition to NG911 and SAFECOM Resources.
Have a resource to add to the 911 Cyber Hub? Submit Resource Request