Quality Service Management Office Frequently Asked Questions

The Cybersecurity and Infrastructure Security Agency (CISA) protects and safeguards our Nation’s critical infrastructure from physical and cyber threats that affect our national security, public safety, and economic prosperity. As the government lead for securing Federal civilian enterprise information systems and networks, CISA works with each Federal civilian department and agency to promote the adoption of risk-informed common policies and best practices and deliver tools and services that keep pace with ever-changing threats.  To help address these challenges, OMB issued Memorandum (M) 19-16 which describes the desired outcomes for shared services and establishes the process for designating agencies as Quality Service Management Offices (QSMOs).  DHS/CISA has since been predesignated as the Cyber QSMO.  The Cyber QSMO will be a government marketplace of high-quality cybersecurity services that align with Federal requirements in a cost-effective manner.