Train and Exercise to Help Public Safety Personnel Overcome Information Overload, Stress, and Trauma

Working in public safety is stressful. New technologies being integrated into emergency communications are changing the nature of the jobs performed both in the field and at facilities such as emergency communications centers/public safety answering points and emergency operations centers. More technologies, applications, and services impact information volume and flow and increase the number of data sources. Additionally, these new technologies bring responders who are not on-scene closer to the impacts of a threat or hazard through photos, videos, and live streaming. Training and exercises need to evolve to combat the impacts these new information types and sources have on personnel and their work. The National Emergency Communications Plan (NECP) encourages incorporating these “human factors” in training and exercises to prepare for the demands that voice, video, and data information place on public safety professionals. The National Association of State 911 Administrators and National Emergency Number Association are partnering with CISA on the webinar. Join the webinar to learn about: 

• What human factors are and how they can impact public safety professionals  
• How to leverage the NECP to address human factors in training and exercises 
• Best practices and available resources that agencies can use to incorporate human factors into their own training and exercise programs