SAFECOM and NCSWIC Develop Two Things Every 911 Center Should Do to Improve Cybersecurity

The nation’s most direct route to emergency assistance, the 911 system, requires stable, safe, and resilient communications. Sophisticated criminal actors and nation-states exploit cyber vulnerabilities to threaten the delivery of essential services. The integration of new technology allowing 911 centers enhanced capabilities, such as receipt and dispatch of multimedia, expands threat vectors, and increased interconnection of systems poses threats across a broader attach surface.

CISA, SAFECOM, and the National Council of Statewide Interoperability Coordinators (NCSWIC) developed the Two Things Every 911 Center Should Do to Improve Cybersecurity document to highlight actionable steps that emergency communications centers (ECCs)/public safety answering points (PSAPs) can take to enhance their cybersecurity posture. The document provides resources to help ECCs/PSAPs conduct cyber risk assessments and develop cyber incident response and vulnerability response plans to protect, mitigate, and respond to cyberattacks.

Stakeholders are encouraged to share this document with their colleagues. For questions about the document, please contact ng911wg@cisa.dhs.gov

or visit cisa.gov/safecom/next-generation-911 for additional SAFECOM and NCSWIC NG911 resources. You can also follow CISA on Twitter, Facebook, Instagram, and LinkedIn.